READER SUPPORT

How can we help?

Contact hello@tomeleaf.com and include your TomeLeaf version, Windows version, and a short description of what happened. Never send passwords, API keys, complete payment credentials, or private book contents.

Before contacting support

• Install the latest TomeLeaf update from Microsoft Store.
• Confirm the EPUB is under 100 MB and opens in another EPUB reader.
• For account problems, verify that the email address matches the account used on tomeleaf.com.
• For AI problems, check the configured endpoint, model, available balance, and provider status.
• For a missing purchase, keep the Stripe receipt or blockchain transaction reference.

Windows diagnostics

In the Windows app, open About · Privacy · Support and choose Export diagnostics. Attach the resulting ZIP to your support message. Review it first if your device or file paths contain information you do not want to share.

Local files

Uninstalling TomeLeaf can remove application data. Export important notes before uninstalling. Local and Notes Sync editions do not upload EPUB files to TomeLeaf cloud storage.

Response

We aim to reply to support and privacy requests within three business days. Payment disputes and account-security reports are prioritized.